Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Solution Guarantee

  • Our crew of professionals will do their best to answer to your assistance needs within approximately 1 hour. If, however, the difficulty you have experienced requires the assistance of the Admin =Team,= we are going to forward the ticket to the technician on shift and will post a comment to notify you.

  • Top quality support service

  • Top–class Customer Assistance Service

  • Our technical help and support staff will be working for you 24/7 to to attend to all support request tickets that you send to us. We offer customer help for all the programs that are pre–configured on your machine. These include our in–house created Web Hosting Control Panel, the selected Operating System and also the server administration panel (based on the VPS type).

  • Intuitive help center

  • An Informative Help Zone

  • In the Web Hosting Control Panel that is offered as a gift along with your virtual server, you will discover a useful Help zone, which incorporates all you need to be informed on when running your sites and programs. We have added a wide range of how–to articles and reviews and video guides that illustrate the general site supervision responsibilities in an easy to comprehend form.