Client Support Channels
A 60–Minute Support Ticket Response Guarantee
All your support requests will be dealt with in no more than one hour after the ticket or e–mail is submitted. If your case needs further assistance from a server administrator, we’ll forward the support ticket or the email to the person on duty, without delay and we will leave a note to let you know that more time will be required for discovering a solution. If you order the Admin Services package, any of the server administration tasks included there will be performed whenever you decide.
A First–Rate Tech Support Service
We’ll be online for you 24–7 to answer any queries that you may have related to our Web Hosting Control Panel or any of the applications that we have pre–installed for you on the server. If you also require help handling server administration procedures, you can make use of our Admin Services package, which includes data backup hard disk storage space, weekly OS updates, server monitoring and restarting services, as well as troubleshooting and installation procedures
An Intuitive Help Area
Our Web Hosting Control Panel is preinstalled for each Linux dedicated hosting server. Among its features is a rather handy integrated knowledge base that will walk you step by step on everything that you can do. Most instructional articles in addition video versions that show all the operations that you can carry out in a highly illustrative manner. You will find all the how–to articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.