One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum response time for any technical support ticket that you open or any email that you write is just sixty minutes, even if you contact us during weekends and legal holidays. Whatever the nature of your issue or inquiry may be, we will lend you a helping hand straight away and will give you the needed information to resolve any problem with your websites. The real response time typically does not surpass 15-20 minutes, so you can just forget about waiting for hours to get an issue resolved or what is even worse than that – waiting around a whole day only to receive a reply that more info is necessary while nothing is resolved. We’ll offer you assistance in a well-timed manner merely because we are aware of exactly how costly time can be in the dynamic digital world. The sixty-minute reply guarantee is valid for any billing or technical query that you may have connected with our cloud hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you submit a ticket through your web hosting Control Panel or send an email concerning your semi-dedicated server, you will obtain a response within only 1 hour. You can get in touch with us whenever you want with regards to general, billing or technical matters and due to the fact that we’re on duty 24-7-365, you will always receive assistance right on the spot. Based on the specific issue or question, we’ll supply you with more information, resolve the complication if it’s been caused by something within our reach or tell you what actions to take in case you have to edit a specific setting for a web-based application that we don’t have access to. You can just forget about waiting for a day for each single reply. In reality, in the majority of cases we reply to tickets and emails within 20 to 25 minutes max.