A live chat is a real-time method of communication between a hosting provider's support crew and its customers. It is an efficient way to receive some information about the hosting services or get some problem resolved as you are speaking with a live agent. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the lower possibility of mistakes any time you exchange data such as usernames or domain names, the faster response time as the communication is real-time plus the fact that you don't have to stay on the chat all the time - you are able to do something else while the representative investigates the issue involved. Furthermore, you're able to connect with a live chat room from any kind of computer that's connected to the Internet, avoiding the phone rates that you will have to pay when you are calling to a different country.

Live Chat Support in Cloud Hosting

As we consider the fact that a lot of problems are quickly resolved if you talk to a live person, we provide a live chat service for all our potential and existing customers. The chat is accessible every single day and our customer support representatives can assist you with a number of questions and situations. If you are not our client yet, you'll be able to find out more about our cloud hosting packages and the web hosting platform in general to make sure that your web sites will function efficiently on our servers. If you already have an account and you've got some questions or you have any kind of issues with any of our services, you'll be able to get in touch with us through our live chat and we will supply you with the required details or assist you to troubleshoot the problem. You'll need to open a support ticket for specific troubles which need more time or the assistance of a system administrator, but for a variety of common issues you will receive help right away.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we offer with all our semi-dedicated hosting, you can find the answers for any questions you may have or get various troubles resolved right away. The chat service is online every single day, so that you can talk to an agent even on weekends and holidays. If you're not sure which plan would be better for your web sites or if our leading-edge cloud hosting platform covers some system requirements, you can join the live chat before purchasing anything. If you're an existing customer, you are able to get more information about account settings, billing issues along with various common technical problems you may encounter, for instance if you are unable to set up an e-mail account in a client on your computer. Our live chat can save you considerable time regardless where you are or when you get in touch with us.