Integrated Ticketing System in Cloud Hosting
Our cloud hosting include an integrated support ticket system, which is an indivisible part of our in-house built Hepsia hosting Control Panel. In contrast to other similar tools, Hepsia permits you to manage everything connected with the hosting service itself in one place – payments, files, emails, trouble tickets, etc., eliminating the need to go through different admin dashboards. If you have any pre-sales or technical questions or any difficulties, you can open a ticket with several clicks without the need to log out of your Control Panel. During the process, you can select a category and our system will offer you a variety of help articles, which will give you more info and which may help you fix any given problem before you actually submit a ticket. We guarantee a ticket response time of no more than sixty minutes, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s more convenient to manage everything from a single place, which is why we’ve integrated a trouble ticket system into the in-house built Hepsia hosting Control Panel, which comes with each semi-dedicated server account. This will allow you to handle the communication with our client support staff together with your hard disk space, so you will not need to remember an additional login name for some other admin console. You’ll be able to open a new ticket or to track the status of an old one with less than a couple of clicks of the mouse while you are browsing the content hosted in your semi-dedicated account. Besides, you can go through older tickets using an intelligent search option or check relevant help articles, which offer solutions to commonly confronted obstacles. The built-in ticketing system is monitored 24/7 with the maximum ticket response time being just 1 hour, so there will always be somebody to help you out.