The presence of the customer and technical support that a cloud hosting company provides will tell you a lot for the services which they provide too. In the event that you can use just emails and / or tickets, you have almost certainly discovered a reseller not the website hosting provider. If this is the case, you will probably have to wait for a couple of days to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to get hold of the actual hosting company for extra assistance. When the supplier offers you several means of communication with short response time that are available at any time, they are most likely the top provider, not only a reseller. Therefore you'll enjoy prompt assistance and top-notch support since they will have direct access to the servers where your account will be created. Regardless of the problem - technical or sales, it is generally much better to have the option to contact your hosting company right away through your favourite method of communication.

24/7 Customer Support in Cloud Hosting

All of our cloud hosting offer you 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our solutions before you make an order or you are a current customer and you have any question or a issue, you will be able to contact us at any time, including holidays and weekends. We have many channels to get in touch with us - several phone lines around the world for your convenience as well as live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more technical matters or any matters which require extra time to investigate and take care of. Unlike various other web hosting providers, our trouble tickets come with a warranted max response time of only one hour, which means that whatever the trouble is, it will be resolved timely and you will not waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you pick, you're able to reap the benefits of our 24/7 technical support services even on official holidays. All of your web sites will be available all of the time and so will we. With a lot of communication options, you are able to pick the best method to get in touch with us and inquire about our services if you don't have an account yet, or get support if you're already one of our customers. You'll be able to phone us, start a chat with a live representative, send an email or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options have a one-hour answer time warranty, though it rarely takes over 20 minutes to receive assistance no matter the complexity of the issue. Using our customer and tech support services, we will be there for you anytime you need us, not a few days after that.

24/7 Customer Support in VPS Hosting

If you've got a Virtual Private Server through our company, you will be able to contact us 24/7 for any server-related issue or forvarious problems and questions with regard to the pre-installed software the server comes with. If you haven't obtained your virtual private server package yet, you can find out more about our services by giving us a telephone call or through our live chat service. For more tech problems, you'll be able to send an email or open a support ticket via your billing Control Panel and you will receive support within less than an hour no matter the time of the day, even on weekends and holidays. The actual reply time normally doesn't extend past 30 minutes. If you'd like to have assistance for third-party software, you will be able to use the Managed Services upgrade which you can add to each VPS package and our administrators can help you with any set up or troubleshooting issue you may have experienced.

24/7 Customer Support in Dedicated Web Hosting

We know how important it is to have quick support in general, let alone when you run a whole server, so every single dedicated server that we offer includes 24/7 support with 1-hour response time guarantee regardless of the issue. This service is free of charge for all of the difficulties with your server or the software that was installed from our admins during the setup, therefore you can contact us as many times as you would like, even during holidays. You can either open a support ticket from the billing area or you could send an e-mail, and the actual answer time for both rarely exceeds 30 mins since we have admins available 24 / 7. If you want general information about our servers or you have some billing question/issue, you may also call one of the local telephone numbers that we have on 3 continents or you can take advantage of our live chat service and consult with an agent online. For third-party software support, we offer you a Managed Services upgrade, that you'll be able to include to your server package from your billing Control Panel.